1. Introduction
This Privacy Policy applies to this website and to the information you share with us when you contact us or book a service. By using the website or contacting us, you acknowledge that you have read this policy.
2. Who we are
Macdonald Cleaning & Handyman Services, Santa Rosalía, 30590 Murcia, Spain, is responsible for the personal data described here. You can contact us at info@macdonaldservices.com.
3. Information we collect
We only collect the information you choose to give us, for example:
- your name, email address and phone or WhatsApp number;
- the location of your property and the details of the service you need;
- any access instructions, dates or other information you share so we can carry out a service;
- the content of your messages to us.
Please do not send us sensitive personal data (such as health information) or alarm codes through the website form. We do not collect payment card details through this website.
4. How we use your information
We use your information to reply to your enquiry, prepare a quote, arrange and carry out the services you request, communicate with you about them, and meet our legal and accounting obligations.
5. Legal basis
We process your data to take steps at your request before entering into an agreement and to perform that agreement, to comply with legal obligations, and where applicable on the basis of your consent, which you can withdraw at any time.
6. Sharing your information
We do not sell your personal data. We only share it where needed to provide the service, for example with guests, contractors or other people you ask us to deal with, with providers that support our business (such as website hosting, email and accounting), or where the law requires it.
7. Third-party services
If you contact us through WhatsApp, phone or email, those services are provided by third parties and process data under their own privacy policies. This website also loads fonts from Google Fonts, which means your browser connects to Google’s servers. We are not responsible for the practices of third-party services.
8. How long we keep it
We keep personal data only for as long as necessary for the purposes described above, including any period required by law, and then delete it.
9. Security
We take reasonable steps to protect the information you share with us. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your rights
Under data protection law (GDPR and Spanish LOPDGDD) you can request access to, correction or deletion of your personal data, restrict or object to its processing, or ask for a copy of it. To do so, write to info@macdonaldservices.com. You can also lodge a complaint with the Spanish Data Protection Agency (aepd.es).
11. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page.
12. Contact
Questions about this policy? Write to us at info@macdonaldservices.com.